FREQUENTLY ASKED QUESTIONS

1. Why can't I access an Internet?

2. Why do I get error messages like: “Unable to locate server”, “Cannot connect to host” or “Server does not have a DNS entry”?

3. What does this mean: “There was no response. The server could be down or is not responding.”?

4. Why is my surfing slow?

5. How do I configure my browser to use the proxy server?

6. Why can't I view any pictures on every site I?

7. How do I use Netscape Mail?

8. How will I know if my messages are sent?

9. Why do I keep getting the same messages?

10. What does this mean: “Error reading from network. Cause: connection timed out (10060)”?

11. How do I fix: “Error getting Network address for… Cause: requested entry not found?

12. “Your mailbox is locked by another POP3 session.” What does this mean?

13. What does this mean: “There has been an error transferring your mail. I said: DATA and then the STMP server said 503 Need?

14. Why do I get “Error 11001” when checking mail?

15. What is the difference between CC and BCC at the header of each E-mail?

16. How do I attach files in Eudora?

17. How can I back-up my mails?

18. How do I use MS Inbox?

19. How do I configure Outlook Express?

1.  Why can't I access an Internet?

• Many computers are trying to access the site than there are connections available. It's like the traffic experienced on a highway that has many vehicles going through it.

• The server where the site is hosted could be down. Try accessing the site later.

• The site may be undergoing construction or upgrades.

• The site you are accessing could have transferred to another server. There is usually a forwarding link that says where the new link is.

2.  Why do I get error messages like: “Unable to locate server”, “Cannot connect to host” or “Server does not have a DNS entry”?

• The site does not exist. This could be just a typographical error. Re-type address.

• The server you are accessing could be experiencing network problems.

• Your System administrator forbids the location you are going to.

• Your connection to your ISP was disconnected, try connecting again.

3.  What does this mean: “There was no response. The server could be down or is not responding.”?

    This error indicates that the site exists, but when your browser tried to contact the site it could not be reached. Any of the following holds true:

• The site is down or having trouble.

• The site is too busy to accept any more connections.

• If you can connect to other sites, try to connect to the previous site later.

    There are several factors affecting this : phone line, traffic on the site, number of available connections while surfing that particular site, bad weather, etc

• .Several people are accessing the same site. Try accessing at different times of the day, i.e. at earlier or latter parts of the day.

• Your browser is not configured to use a proxy server.

5. How do I configure my browser to use the proxy server?

    This depends on the type and version of the browser you are using. To know what version you are using, click on Help then About Internet Explorer or About Communicator.
 

• For Internet Explorer 4.*, click on View then Internet Options. Choose Connections folder then on the Automatic Configuration Category click on Configure button then an address box will appear. Type at the address box http://www.laguna.net/proxy.pac

• For Internet Explorer 5.*, click on Tools then Internet Options. Click on Connections folder then Settings. Click box that says Use automatic configuration script, at the address type http://www.laguna.net/proxy.pac


• For Netscape Navigator 3.* click on Options then Network Preferences. Click on Proxies folder then choose Automatic Proxy Configuration. At the Configuration Location (URL) box type http://www.laguna.net/proxy.pac
• For Netscape Communicator 4.* click on Edit then Preferences. Choose Advanced on the Category then select Proxies. At the right side choose Automatic Proxy Configuration. At the Configuration Location (URL) box type http://www.laguna.net/proxy.pac

6. Why can't I view any pictures on every site I?

• In Internet Explorer 4.* go to View then Internet Options. Click on Advanced folder then Multimedia. Place a tick on the box that says Show Pictures.
• In Internet Explorer 5.* go to Tools then Internet Options. Click on Advanced folder then Multimedia. Click on Show Pictures to show images.

7. How do I use Netscape Mail?

• In Netscape Navigator 3.*, Go to Options then Mail and News Preferences.

    You can now use your Netscape Mail by going to Window then Netscape Mail.

• In Netscape Navigator 4. *, Go to Edit then Preferences.

    For the Identity category:
            Name: type your name here (e.g. Aira Kelly B. Rondilla)
            E-mail: type your e-mail address (e.g. aira@laguna.net)
            Reply-to-address: if different from e-mail address (e.g. ak@laguna.net)

8. How will I know if my messages are sent?

• Click on Mailbox then Out. Check the left part of your mail. An S indicates your mail was successfully sent

9. Why do I keep getting the same messages?

• Your mails are left on the server. To disable this:

10. What does this mean: “Error reading from network. Cause: connection timed out (10060)”?

• At the time that you were checking your mails there could be a possible slow network connection or overloaded server.

• The mail server you are connecting to could be down. Refer to technical staff.

• Your mail settings may have been corrupted. Try to follow these steps to solve error:

    2. Increase the amount of time Eudora will wait before it times out.
        Go to the Tools menu, select Options OR Special then Settings
    3. Click Advanced Network Category.
    4. Find the setting labeled Network Timeout after [  ] seconds.
    5. Increase the number of seconds.
    6. Click OK to save changes.

11. How do I fix: “Error getting Network address for… Cause: requested entry not found?      

• Your connection to our server was disconnected. Try to connect again using the  Dial-up Networking Shortcut found on your Desktop.

• Check your Dial-up Networking connection and verify with helpdesk if the configuration is correct.

12. “Your mailbox is locked by another POP3 session.” What does this mean?

• There was an interruption while the server was transferring your mail. A mail command from the server was executed simultaneously which interrupted your mail transfer.

• Two e-mail programs are accessing the same account.

• Allow 10 to 15 minutes before checking mails again to allow unlocking of mailbox

13. What does this mean: “There has been an error transferring your mail. I said: DATA and then the STMP server said 503 Need?

• You may be using nicknames. Check your address book and see if the nickname you typed matched the one written on your address book.

• The ‘@’ sign could be missing.

• The ‘@’ sign was typed twice or replaced by other characters. Check your Mailbox then Out. Refer to the E-mail that was not sent.

14. Why do I get “Error 11001” when checking mail?                                            

• Your mail settings could be incorrect. To check:

15. What is the difference between CC and BCC at the header of each E-mail?

• The CC: header means making a carbon copy to the e-mail addresses indicated. Recipients on the To: header will be able to see the other e-mail addresses indicated on the CC field.

• The BCC: header means making a blind carbon copy to the e-mail addresses indicated. Recipients on the To: header will not be able to see the other e-mail addresses indicated on the BCC field.

            1. Compose new message.
            2. Click cursor on the Attached : header.
            3. On the Message Menu click on Attach File.
            4. Find the directory of the file you want to attach.
            5. Double click on the file.
            6. Eudora will automatically append the path you chose.
 

17. How can I back-up my mails?      

• Click on Start then Programs. At the Windows explorer, create a new folder for your back-up files.  Copy the following files found on your Eudora directory: In.mbx, In.toc, Out.mbx, and Out.toc to the new directory you created

18. How do I use MS Inbox?

            1. Double-click the Inbox button.
            2. Go to Tools menu and select Services.
            3. Click the Add button then Internet Mail

                        Full Name: Aira Rondilla
                        E-mail Address: aira@laguna.net
                        Internet Mail Server: mail.laguna.net
                        Account Name: aira

            Click the Advanced Option button.

            4. Type your e-mail address and click OK.
            5.   Click the Connection Tab and make sure that the Connection using the modem is marked. Then click OK.
 

19. How do I configure Outlook Express?                                                   

            1. Click on Tools then Accounts.

4.  My Incoming mail server is: POP
            Incoming Mail Server: mail.laguna.net.
            Outgoing Mail Server: smtp.laguna.net
            Click Next button.

6.   Internet mail account name: Laguna.net. Click the Next button.

7. Choose connection type: click on Connect using my phone line then Finish.